Posts Tagged ‘Customer Service’

Is Your Team’s Success Worth 10 Minutes A Day?

May 27th, 2010

The 21 Days to High Performance Challenge

“Talent can win games, but teamwork and intelligence wins championships.” -Michael Jordan

In the current economic and business environment, many organizations are still downsizing, not hiring, and/or on a budget “freeze”. At the same time, teams, departments and leaders are expected to perform at current and sometimes higher levels-with less resources. Getting maximum performance from yourself and your team is one way to stay productive at current levels, but…

If you lead a team, a department or run your own business, you know that the challenges of keeping everyone informed, communicating, aligned, and performing at any level is a huge challenge, much less while trying to improve your “numbers”, effectiveness, customer service or products.

With these thoughts in mind, we decided to devise a 21-day plan for building more effective teams, then challenge our friends, colleagues and readers to put it (and yourselves) to the test.

On June 1st, 2010 we will begin the challenge by posting one simple Action Item, Question, Team Discussion Topic, Thought Catalyst, or Team Activity per day. The daily challenge will be posted every day on the Team Training Unlimited Facebook page. There, you will also find links to additional information, be able to discuss your results and challenges with TTU staff and other leaders. Are you up to the challenge?

The staff at Team Training Unlimited has decades of helping Leaders and their teams learn to:

„ Do more with less (less can be a good thing-it’s all about priorities!)

„ Accomplish the objectives that matter

„ Be proactive and responsive to change

„ Create innovative solutions to business problems

In order to create a simple 21-day series of tips, activities, and discussions for you, we’ve drawn from our own experiences in building teams, and from plenty of the “best of the best” in the Team Development world; Jim Collins, Patrick Lencioni, Dan Pink, Chet Richards, Marshall Goldsmith, Peter Scholtes and many more!

Most team building efforts succeed (or fail) through focus in each of the 3 following areas:

1.Clear priorities:

  • Vision
  • Mission
  • Strategy
  • Values
  • Metrics
  • Daily Tasks

2.Training and knowledge:

  • The right people in the right job
  • Technical skills
  • “Soft” skills
  • Systems and Processes

3.Shared practice and experiences:

  • Effective meetings
  • Collaborative, cross functional training
  • Off-sites
  • Brainstorming/Innovation sessions
  • Completed projects

The 21-Day HPTC will focus on these areas. Actively utilize the tips, lead the discussions and activities with your team, ask the questions, (and listen attentively to the answers) and in 21 days–you can be well on the way to having a truly high performing team!

So if you’ve got about 10 minutes a day for 21 days (beginning June 1st, 2010) – “Like” us on Facebook, join the discussion, and build a team that can do more with less!

The Twitter Links: follow @ksteamtraining and/or @rlteamtraining on Twitter-we will tweet links to the challenge, related quotes and tips.

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Where is the Great Customer Service?

May 7th, 2010

I know customer service is one of those topics that immediately goes negative since bad experiences can be so powerful in persuading us to buy or not to buy. I don’t want to blast a telephone operator today or that cable agent who is telling me my remote is NOT broken or the grinder (New England reference) maker who forgot my banana peppers on my steak sandwich…..I just wanted to post a link of some great customer service that goes above and beyond and challenge you to comment on your most recent customer service experience that WAS positive, memorable and will ‘have you go back’.  Check out this link on 10 Examples of Shockingly –Excellent Customer Service.