Archive for the ‘Workplace Learning’ category

Do You Want to Know What Your Team Really Thinks?

June 3rd, 2010

High Performance Team Challenge-Day 3

Teamwork is the ability to work together toward a common vision. The ability to direct individual accomplishments toward organizational objectives. It is the fuel that allows common people to attain uncommon results.” – Andrew Carnegie

So now you’ve had a couple of days to think about and ideally, to work on your team’s Vision and Mission. Now it’s time to start finding out what’s really going on for the people on the team.With a little editing for time and continuity for our 21 day HPTC, this next set of action items come straight from Marshall Goldsmith‘s “Team Building without wasting time”:

Begin by asking all members of the team to confidentially record their individual answers to two questions:

(1) “On a 1 to 10 scale (with 10 being ideal), how well are we doing in terms of working together as a team?”

(2) “On a 1 to 10 scale, how well do we need to be doing in terms of working together as a team?”

Next, compile all of the answers,calculate the results and distribute the numbers to everyone. If you have time today, schedule a short meeting to do the following:

Step two. Ask the team members, “If every team member could change two key behaviors that would help us close the gap between where we are and where we want to be, which two behaviors should we all try to change?” Have each team member record his or her selected behaviors on flip charts.

Step three. Help team members prioritize all the behaviors on the charts (many will be the same or similar) and (using consensus) determine the two most important behaviors to change (for all team members).

Step four. Have each team member hold a one-on-one dialogue with all other team members. During the dialogues each member will request that his or her colleague suggest two areas for personal behavioral change (other than the two already agreed on above) that will help the team close the gap between where we are and where we want to be.

These dialogues occur simultaneously and take about five minutes each. For example, if there are seven team members, each team member will participate in six brief one-on-one dialogues.

Step five. Let each team member review his or her list of suggested be­havioral changes and choose the two that seem to be the most important. Have all team members then announce their two key behaviors for per­sonal change to the team.

Building awareness of team behaviors is the first step in changing the ones that need changed, and developing the effective behaviors.

At the end of the 21 days, we will ask team members to get together and give each other feedback on their progress with these behaviors.

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Do you like easy to find information?

April 20th, 2010
FInd business, team building and leadership information fast

Easy enough for one finger typists!

In the interests of bringing exceptional learning tools to our readers, clients and staff, we are building a categorized and linked list of outstanding team building, training, leadership, and business reference resources. (We have added a tab at the top of the blog, titled ” Team Training Links and Info ” ) The sites, books and articles we list there will all be chosen based on “useability”, the coolness factor, and whatever other stringent guidelines seem good to us at the time!

The categories we have started with are:

  • Leadership and management
  • Creativity, ideas and innovation
  • Presentation Skills

In the near future, expect to see some great resources in the categories of:

  • Teams,Teamwork and Teambuilding
  • Social Media
  • Technology
  • Corporate Social Responsibility
  • Adventure
  • Health and Wellness
  • Travel and the Road Warrior Lifestyle
  • Much more!

We will continue to expand this list-so bookmark it on your new iPad, iPhone or Macbook and check back often!

Want to be the Smartest Business Leader in the room?

April 5th, 2010

TTUSometimes, it’s tough enough to find the time to clear out your inbox, much less study and read business books or go to training workshops. But with the speed and complexity of business, you can’t always be “up” on every business model or theory. In the interests of giving you some easy places to find good leadership, management and business info, here are a few content rich, low frills websites that you can use to instantly get up to speed on pretty much anything business, management, team or leadership related:

1. Business Balls

2. Value Based Management

3. Periodic Table of Visualization Methods

4. 12 Manage

5. Meet The Boss.TV

6. Ceo Express

7. Free Management Library

Bookmark these seven sites on your computer and your Blackberry or iPhone, and you can always have the answers!

Don’t forget to bookmark Team Training Unlimited too.

We would love to see your favorite business leadership or team building sites, leave a comment with the link – we will compile them into a business resources page in the near future.

Team Leaders: Is Your Team Storming Or Performing?

March 10th, 2010

If you read my last article about building a cohesive team, “Do You Know And Use The 4 Most Powerful First Steps In Team Building?” Then you are already familiar with these powerful ”first steps” for anyone leading a team:

  1. Know the core purpose and top priorities of your team, and how these relate to the organization’s core purpose and top priorities.
  2. Develop a crystal-clear understanding of how your team is aligned with other “internal” teams that your team interacts with.
  3. Understand the path from your team to the end-user, customer and purpose of your organization.
  4. Communicate the teams’ core purpose, top priorities, alignments and customer needs to your team members clearly and often!

When you’re undertaking a teambuilding effort it is also helpful to know a little about a few theories that are prevalent in the team development world. The First model we’ll look at addresses “Stages of Team Formation”, It was developed in the mid-60’s by Bruce Tuckman and is often referred to as Tuckman’s model.

What stage is your team in?

Here are the 4 stages:

1.Forming

2.Storming

3.Norming

4.Performing

Forming

Overview: The team is new. There is little agreement or knowledge of team objectives other than what has been received from the leader or gathered during the “enlistment process”. Processes are often unclear or yet to be designed. Individual roles and responsibilities are somewhat undefined. It is easy to think of this as the “Honeymoon Stage”.

Team Members: Individual behavior varies of course, but is often driven by the desire to be accepted to the team, and to avoid controversy or conflict. Typically, serious issues and feelings will be avoided.

Team members will likely function quite independently at this stage.

The Leaders’ Role: The Leader needs to be prepared to communicate and answer questions about the team’s purpose, objectives, priorities and external relationships (sound familiar?).

Sharing knowledge of the concept of Tuckmans’ model; Forming, Storming, Norming, Performing, can be helpful to the team at this point. From a leadership point of view, the leader needs to be Decisive, Directive and Communicative.

Storming

Overview: Team members are exploring limits.  Team members may begin to confront each other’s ideas and perspectives. The storming stage is necessary for the evolution of the team.

Team Members: The Storming Stage can be contentious, unpleasant or possibly painful for team members who are conflict averse.

The Leader’s Role: In this stage the leader needs to be alert to allowing enough creative tension and conflict to occur to allow the team to begin to experience it and reach a level collective emotional stability, but to not allow the conflict to become too heated or corrosive. Your Leadership style during this stage will likely need to fluctuate from directive to coaching and back as needed.

Norming

Overview: The team is beginning to develop habits and patterns for working together. Team members have begun to adjust their behavior to develop work habits that make teamwork seem more natural and fluid. During this stage, team members will begin to trust each other’s work. Cohesiveness can increase as the team becomes more familiar with the project and processes.

Team Members: Individuals will begin to take on specific rles during meetings, and to be relied on for specific skills.

The Leader’s Role: The Leader can become more participative than directive during this stage, depending on individual style of course.

Performing

Overview: The team is functioning as high-performing unit. The team is able to get the job done smoothly and effectively without the need for external supervision. Team members are highly interdependent. Conflict is expected and allowed as long as it is expressed appropriately to the team.

Team Members: Will make decisions independently according to team norms, or collaboratively as needed.

The Leaders Role: During this stage the leader can lead the team to excel through maintenance and the removal of “barriers or roadblocks” as necessary. It is also important for the leader to note best practices, identify future leaders and look at the role of team in the larger organization through a strategic lens.

At this point, teams do not “Live Happily Ever After”, and this model is not linear. Teams may cycle back through the stages at any time for a variety of reasons, such as:

  • „ Adding or removing members
  • „ A change to the teams’ role in the organizational process.
  • „ Major changes in deliverables or mission.

To begin the journey through these stages, here is an activity to do with your team, be ready for some laughter, some intense conversations and a sense of increased openness among team members.

Team Building Activity Idea:

1.The Perfect Question: Partner team members with one to two others and ask them to answer questions for each other.

Question Ideas:

  • „ What was your proudest career moment?
  • „ What was your most embarrassing career moment?
  • „ What is your biggest challenge in working with a team?
  • „ What is the “super power” that you bring to a team?
  • „ What is something that no one in the room knows about you?
  • „ What is your dream vacation?

In the next article, we will cover another team development model, plus more activities and when to use them.

Do You Know And Use The 4 Most Powerful First Steps In Team Building ?

February 18th, 2010

Now that was a team!

Team Building…we’ve all seen the Ads that slag it off – managers sneaking away to book flights home from off-sites, or a Gecko facing a disastrous trust fall- it can be like that- I know, I’ve seen it. I’ve also seen, led and been involved in team building efforts that have generated amazing results for the individuals and the organizations involved. Team Building is perceived very differently by people at different levels and from different departments in an organization. People from Finance may see it as “frivolous”, “not cost effective” or “difficult, if not impossible to track for ROI”. In HR, it may be seen as being “poorly targeted”, risky, or not as important as “skills or competencies training”.

For leaders of teams, however, Team Building is an essential skill that can often be complex, feel overwhelming and prompt questions such as “Where do I start?”, How much time should I spend? What should I actually do with my team members? What about conflict? “My team is global, do I have to bring everyone together physically?” Through this series of articles we will provide you with some answers to these and many other questions in order to provide you as a leader with some information, ideas and tactics for beginning to build your people into a more focused, collaborative and productive team.

This is the first in a multi-part series of articles on “Team Building for Managers”. In this series we will cover:

  • „ An overview of team building – what it is and what it isn’t.
  • „ Why, when, and how to begin a time and resource effective Team Building initiative.
  • „ Where to start.
  • „ A variety of team building games and activities.
  • „ How to handle conflict.
  • „ How to improve communication.
  • „ When, Why and How to hire a team building provider.
  • „ Various tools for tracking progress, soliciting feedback and for “focusing in” on specific team issues.
  • „ What to do in “special circumstances”, such as integrating new members, or losing members, a shift in focus/deliverables for the team, a major change in the organization, or when taking over an already existing team.

Before spending too much time on the “how’s” of team building, it makes sense to explore some “why’s”, to look at Teams vs. Teamwork, and to get an understanding of when teams really need to function as teams rather than as collections of individuals.

According to Peter Scholtes, in “The Leader’s Handbook”, “There is a difference between Teams and Teamwork. “Teams” refers to small groups of people working together toward some common purpose. Teamwork refers to an overall environment of the larger organization that creates and sustains relationships of trust, support,respect, interdependency and collaboration. It is relatively easy for a leader to set up teams, but creating and sustaining an environment of teamwork is vastly more important and enormously more difficult.” Don’t despair though, Grasshopper, there are plenty of actions you can take to drastically increase your chances of creating an environment of teamwork  for your team.

To begin converting a group of individuals into a high performance team, it is important for you to help them to understand why they are a team, and what the purpose and priorities of the team are. Powerful  ”first steps” for anyone leading a team :

  1. Know the core purpose and top priorities of your team, and how these relate to the organization’s core purpose and top priorities.
  2. Develop a crystal-clear understanding of how your team is aligned with other “internal” teams that your team interacts with.
  3. Understand the path from your team to the end-user, customer and purpose of your organization.
  4. Communicate the teams’ core purpose, top priorities, alignments and customer needs to your team members clearly and often!

So, get out some paper, start asking yourself and whoever else you think will provide you some insight, about the purpose and priorities for your team. This info will guide your team building efforts in the near future.

In the next article we will discuss:

  • „ Stages that all teams cycle through.
  • „ How to identify what stage your team is currently in.
  • „ How to jump-start your teams progress through these stages .
  • „ Focused team-building activities.

Are you as Emotionally Intelligent as you’d like to be?

February 8th, 2010

While watching “The Undercover Boss” on CBS after the Super Bowl last night, we were struck at how much Emotional Intelligence or “EQ”, Larry O’Donnell of Waste Management displayed. While being exposed to a variety of tough and dirty jobs, Mr. O’Donnell stayed highly focused on the people in the situations- very impressive.

Several theories and models around the concept of emotional Intelligence have existed for quite some time. Charles Darwin touched on it, Howard Gardener described it in his book, Frames of Mind: The Theory of Multiple Intelligences, but, arguably, the current most popular and well-known Emotional Intelligence theory was introduced by Daniel Goleman, in his best-seller, Emotional Intelligence: Why It Can Matter More Than IQ.

Daniel Goleman’s Emotional Intelligence concept contains a range of competencies and skills that can drive effective leadership performance and behavior. Goleman’s model outlines four primary EQ factors:

  1. Self-awareness — the ability to be in tune with one’s own emotions and recognize their impact on yourself while using gut feelings to guide decisions.
  2. Self-management — controlling one’s own emotions and impulses while adapting to changing circumstances.
  3. Social awareness — the ability to sense, understand, and react to others’ emotions while also being aware of the social networks that are part of the “big picture”.
  4. Relationship Management— the ability to inspire, influence, and develop others while managing conflict.

During the Undercover Boss, my thoughts kept returning to how focused Mr. O’Donnell was on the people around him, while receiving some very blunt and tough feedback on how his decisions were affecting his company and the employees that he was meeting.

How well would you have responded to some of the situations that Mr. O’Donnell was in? Are you as adept at self-management as you would like to be? What is your EQ?

Here are a couple of  links to some great EQ resources:

1.Time Magazine Article on EQ by Nancy Gibbs:  “The EQ Factor”

2.The EQ Consortium for research on Emotional Intelligence in Organizations

What Does Workplace Learning Mean To You?

February 1st, 2010

I’ve worked in the Training and Development industry now for many years, and just learned yesterday (I’m a little embarrassed), that the more current term for “Training” is actually “Workplace Learning”. So instead of crawling into a hole, or pretending that I already knew that, I decided to write about it here.

This small little fact got me thinking about how quickly knowledge evolves, grows, becomes stale, resurrects, and so on.With the incredibly rapid pace of change in our world, it is so important to make the effort to gather new information, learn new skills, practice new behaviors and challenge ourselves to learn – not just in the workplace, but in everything we do.

It is in this spirit that we’ve started Team Training Unlimited. Our tagline is “Learning Without Limits”, and we totally believe that there really are no limits to what we can learn together. TTU is home to a unique and diverse group of experts in a huge and continuously growing range of topics- Leadership Training, Social Media, Work-Life Balance, Talent Management, Team Building, Marketing, Branding, and Lean Manufacturing, just to name a few! In speaking with and partnering with all of these smart and energetic people,I’ve already been learning, and it has further sparked my desire to learn even more!

I really think of learning as an exciting an interactive thing to do, not just reading books or being lectured to through a 70 slide Power Point Presentation. As an adult learner, I’ve taken flying lessons, (very exciting and interactive),  received Tai Chi coaching, become a certified kayak instructor, and had many other really interactive and exciting learning experiences. The hands-on, immediate engagement and interest of these types of learning opportunites are what we will build into ALL of TTU’s training experiences- we want a “Presentation Skills” course to feel exciting and interactive- and it can!

If you are someone who values learning, who leads people or who would like to feel more competent and confident at work- we encourage you to get out there and learn something, right now! Pick up a book, read a blog, sign up for Yoga instruction, enroll in a college class,- anything,  just get out there and learn. When you are ready to improve your business skills or build a team- then give us a call and we’ll show you how exciting Workplace Learning can be!