Archive for the ‘Teamwork’ category

Priorities-Are You And Your Team Really Doing the First Things First?

June 4th, 2010

21 Day High Performance Team Challenge-Day 4

“Action expresses priorities.”-Mohandas Ghandi

This simple quote carries loads of meaning. Not that it needs it, but I am going to interpret it a little bit here. “What you do first shows what is most important to you”, so, if you read, and/or answer your email as your first work task each day, then that must mean that email is your top priority, right?  You must be an email salesperson, or an email technician at a giant email company, or you must have an email store?  Sounds ridiculous,right? Ask yourself:

-”Am I prioritizing my tasks correctly to maximize my own personal performance, and the performance of my team?

-”What messages are my actions communicating to my team about my priorities as a leader, and the organization’s priorities?

Obviously ,the examples above are a little extreme and possibly ridiculous, however, I have spoken with hundreds, maybe thousands of team leaders and team members who talk about responding to emails, sending emails, checking emails,” fixing” or dealing with emergencies that came to them in emails, etc. If you are a customer service driven company, or a company that receives orders from customers by email, then of course, checking email first-for customer needs-would make sense as a priority task.

This blog post is not intended to be a rant against email, it is really about setting clear priorities and sticking to them as much as possible. If you have been following the HPTC blog entries this week, you have probably spent a little time thinking about your Team’s Vision, Mission and individual team member behaviors, and hopefully those thoughts have helped you to get a little more clear on your priorities. Here are a couple of examples of High Priority Tasks (HPT’S) ( I encourage you to leave comments with your ideas for other HPT’s):

-Direct Revenue generation (taking orders,customer meetings, etc)

-Customer service issues (creating delight, fixing problems, etc)

-Product or service improvement

-Employee engagement

-Equipment maintenance

-?????????????????

Here a couple of  great priority setting tools:

-Stephen Covey’s Priority Matrix

-Uncovering your priorities:

  1. On a sheet of paper, write your 10 top tasks or “To-Do’’s”
  2. Now, if this list could only have 9 items on it, which would you cross off?
  3. Cross it off.
  4. If this list could only have 8 items, which would you cross off?
  5. Cross it off.
  6. If this list could only have 7 items, which would you cross off?
  7. Cross it off…
  8. You get the picture, continue this process until you are down to 1 item- that is your top priority.

Going through this process, forcing yourself to make the choice each time you cross something off, enables your brain to quickly weigh everything and make the best choice.

This technique can be used to determine your top 1-3 tasks each day- so that you are making progress on priorities and still have time to “fight fires” as needed. Try it.

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Do You Want to Know What Your Team Really Thinks?

June 3rd, 2010

High Performance Team Challenge-Day 3

Teamwork is the ability to work together toward a common vision. The ability to direct individual accomplishments toward organizational objectives. It is the fuel that allows common people to attain uncommon results.” – Andrew Carnegie

So now you’ve had a couple of days to think about and ideally, to work on your team’s Vision and Mission. Now it’s time to start finding out what’s really going on for the people on the team.With a little editing for time and continuity for our 21 day HPTC, this next set of action items come straight from Marshall Goldsmith‘s “Team Building without wasting time”:

Begin by asking all members of the team to confidentially record their individual answers to two questions:

(1) “On a 1 to 10 scale (with 10 being ideal), how well are we doing in terms of working together as a team?”

(2) “On a 1 to 10 scale, how well do we need to be doing in terms of working together as a team?”

Next, compile all of the answers,calculate the results and distribute the numbers to everyone. If you have time today, schedule a short meeting to do the following:

Step two. Ask the team members, “If every team member could change two key behaviors that would help us close the gap between where we are and where we want to be, which two behaviors should we all try to change?” Have each team member record his or her selected behaviors on flip charts.

Step three. Help team members prioritize all the behaviors on the charts (many will be the same or similar) and (using consensus) determine the two most important behaviors to change (for all team members).

Step four. Have each team member hold a one-on-one dialogue with all other team members. During the dialogues each member will request that his or her colleague suggest two areas for personal behavioral change (other than the two already agreed on above) that will help the team close the gap between where we are and where we want to be.

These dialogues occur simultaneously and take about five minutes each. For example, if there are seven team members, each team member will participate in six brief one-on-one dialogues.

Step five. Let each team member review his or her list of suggested be­havioral changes and choose the two that seem to be the most important. Have all team members then announce their two key behaviors for per­sonal change to the team.

Building awareness of team behaviors is the first step in changing the ones that need changed, and developing the effective behaviors.

At the end of the 21 days, we will ask team members to get together and give each other feedback on their progress with these behaviors.

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Is Your Team’s Success Worth 10 Minutes A Day?

May 27th, 2010

The 21 Days to High Performance Challenge

“Talent can win games, but teamwork and intelligence wins championships.” -Michael Jordan

In the current economic and business environment, many organizations are still downsizing, not hiring, and/or on a budget “freeze”. At the same time, teams, departments and leaders are expected to perform at current and sometimes higher levels-with less resources. Getting maximum performance from yourself and your team is one way to stay productive at current levels, but…

If you lead a team, a department or run your own business, you know that the challenges of keeping everyone informed, communicating, aligned, and performing at any level is a huge challenge, much less while trying to improve your “numbers”, effectiveness, customer service or products.

With these thoughts in mind, we decided to devise a 21-day plan for building more effective teams, then challenge our friends, colleagues and readers to put it (and yourselves) to the test.

On June 1st, 2010 we will begin the challenge by posting one simple Action Item, Question, Team Discussion Topic, Thought Catalyst, or Team Activity per day. The daily challenge will be posted every day on the Team Training Unlimited Facebook page. There, you will also find links to additional information, be able to discuss your results and challenges with TTU staff and other leaders. Are you up to the challenge?

The staff at Team Training Unlimited has decades of helping Leaders and their teams learn to:

„ Do more with less (less can be a good thing-it’s all about priorities!)

„ Accomplish the objectives that matter

„ Be proactive and responsive to change

„ Create innovative solutions to business problems

In order to create a simple 21-day series of tips, activities, and discussions for you, we’ve drawn from our own experiences in building teams, and from plenty of the “best of the best” in the Team Development world; Jim Collins, Patrick Lencioni, Dan Pink, Chet Richards, Marshall Goldsmith, Peter Scholtes and many more!

Most team building efforts succeed (or fail) through focus in each of the 3 following areas:

1.Clear priorities:

  • Vision
  • Mission
  • Strategy
  • Values
  • Metrics
  • Daily Tasks

2.Training and knowledge:

  • The right people in the right job
  • Technical skills
  • “Soft” skills
  • Systems and Processes

3.Shared practice and experiences:

  • Effective meetings
  • Collaborative, cross functional training
  • Off-sites
  • Brainstorming/Innovation sessions
  • Completed projects

The 21-Day HPTC will focus on these areas. Actively utilize the tips, lead the discussions and activities with your team, ask the questions, (and listen attentively to the answers) and in 21 days–you can be well on the way to having a truly high performing team!

So if you’ve got about 10 minutes a day for 21 days (beginning June 1st, 2010) – “Like” us on Facebook, join the discussion, and build a team that can do more with less!

The Twitter Links: follow @ksteamtraining and/or @rlteamtraining on Twitter-we will tweet links to the challenge, related quotes and tips.

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The 3 Essential Keys to Building a Successful Team

May 19th, 2010
Getty Images-Team Swim

Swim Team-Getty Images

Team Building is a much discussed, often over-complicated topic. Many people, (myself included) have spent years studying, experimenting with and discussing everything that could possibly contribute to or detract from the core principle of how to build a team that effectively performs the tasks necessary to achieve objectives.

IMO, it is relatively simple in theory (a little tougher in practice).

If you want to build a cohesive team that can achieve success in sales, customer satisfaction, sports or anything else, here is the formula:

1.Have crystal clear, prioritized objectives. (What do we want to do?, Why do we want to do it? What steps do we need to take, in what order, to successfully achieve it?) This is generally a Leadership task, and is absolutely essential to creating a team that performs. If the people on the team don’t know their objectives, how can they accomplish them?
2. Emphasize and ensure training and knowledge. (Do we have the right people with the right skill-sets?, Do we  know what we need to know?, Do we know how to do what we need to do?, Are we able to perform consistently and with a certain level of quality?) Having the right team members, the right skills, and the right information creates individual and team confidence for everyone-team members, customers, leaders, and the overall organization.

3.Share practice and experiences. (Have we practiced together?, Do we understand everyone’s roles? Do we trust each other? Do we communicate intuitively? Can we withstand conflict?) Spending time together, doing “things” (both unrelated and specifically related to the shared, prioritized objectives mentioned in number 1) builds mutual trust. This includes practicing on the job, organized team building experiences, meetings, and even going out after work for “12 ounce teambuilding”. The presence of  trust “frees up” “headspace” for team members to actively support each other-leading to intuitively coordinated efforts and the feeling and appearance of “being on the same page.”

Obviously, there is a lot to making all of this happen on your team-but these 3 “keys”, all implemented and pursued with intentionality will lead to a team that “gets the job done”  intuitively and effectively.

This team hits all 3 keys! (click here)

Celtics vs. LeBron: Why the Team beat the Player

May 15th, 2010

My business partner knows I enjoy occasionally including sports when I blog and what I saw Thursday night inspired me to write a short entry and get back to what I love! The Celtics just finished off the Cleveland Cavaliers and LeBron James to head to a the NBA Eastern Conference Finals and there is one thing that stands out in my mind why they won: Doc Rivers, their coach stressing teamwork. During a timeout in game 6, the coach was screaming at the team, his voice so hoarse it was barely audible,  yelling, “I know you want to win the game, but you gotta work TOGETHER!!! It sounds so simple and obvious that if you want to be successful as a group, team or organization you must have teamwork. But so many organizations think they can continue to work as a collection of individuals instead of an intact, cohesive team. You know what I’m saying…you’ve been on that sales team or management team when someone tries to be the rock star instead of thinking team first…it is always painful and can destroy the success of the group.

Of course, you need a few things that help make a team work together:

1. Leadership – leaders who can inspire and motivate

2. Focus – having a clear goal

3. Trust – able to rely on on your teammates

4. Support – being there through thick and thin

5. Diversity – a blend of unique qualities

If you watched the series, the Cavs (the overwhelming favorite to win) had LeBron James, arguably the best player in the game playing on a group that didn’t seem to be together and he tried to do it himself as an individual. The Celtics had balanced scoring, great team passing and no heroes. The results were clear….the Team beat the Player.

The Celtics have a sign in their locker room that reads: Individuals win games, teams win titles. What does the sign in your locker room say?

Can Team Leadership Get You To The World Series?

April 6th, 2010

Ah, it’s that time again…put the shovels away and start dreaming of hot dogs and home runs..America’s pastime is back. The Yanks and the Red Sox will lace them up to start off the season and not much has changed. Both teams are expected to compete for the World Series with great pitching, hitting and defense. (and of course spending millions on players) Sure, sushi has replaced peanuts at some ballparks and who would have ever thought you can get New England Clam Chowdah at a Sox game! But to win, you still need one main ingredient: Team Leadership.

I recently read about a veteran player who was traded to a team and was described as a ‘great clubhouse guy’.  Now what does that really mean? He doesn’t leave dirty towels laying around the locker room? Shares a box of Peeps with the guys during opening night game on Easter? Watches episodes of American Idol with teammates on his new iPad? No, it’s all about his leadership qualities. His skills may or may not have diminished a bit….but the key is that this guy is great for the team! Morale, experience, veteran presence, motivation, mentoring, communication…..all important aspect of a leader on a team.

During the 2004 Sox run to the World Series Championship, Kevin Millar was better know for his clubhouse leadership (and antics) than his actual baseball skills. Die-hard Sox fans remember him also for the lead-off walk he took in Game 4 against the Yanks that was the turning point of the series. He coined the term ‘Cowboy Up’ – a rodeo description for riders who get thrown, dust themselves off, and get back on the horse. Millar used it to pull the team together during a deep slump in the dog days of summer during that magical season.

So ask yourself: Do you have that great clubhouse guy or gal who can rally the troops during the tough times to motivate, lead and communicate?  A person you can always go to when you need leadership to guide your team. Are you that person? The Sox had it that year and it got them their first World Series in some 80+ years. A few techniques that helped unite that team and can help yours:

  • Competition: Remove ‘me’ vs. ‘we’ – A sacrifice bunt
  • Understanding Roles  – Might need to pinch-hit
  • Define Expectations – What does team excellence look like?
  • Deal with Conflict NOW! – No clubhouse brawls
  • Open Communication – Tell it like it is

Building an effective team starts with leadership….take these tips, ‘Cowboy Up’ and make it happen!

Team Leaders: Is Your Team Storming Or Performing?

March 10th, 2010

If you read my last article about building a cohesive team, “Do You Know And Use The 4 Most Powerful First Steps In Team Building?” Then you are already familiar with these powerful ”first steps” for anyone leading a team:

  1. Know the core purpose and top priorities of your team, and how these relate to the organization’s core purpose and top priorities.
  2. Develop a crystal-clear understanding of how your team is aligned with other “internal” teams that your team interacts with.
  3. Understand the path from your team to the end-user, customer and purpose of your organization.
  4. Communicate the teams’ core purpose, top priorities, alignments and customer needs to your team members clearly and often!

When you’re undertaking a teambuilding effort it is also helpful to know a little about a few theories that are prevalent in the team development world. The First model we’ll look at addresses “Stages of Team Formation”, It was developed in the mid-60’s by Bruce Tuckman and is often referred to as Tuckman’s model.

What stage is your team in?

Here are the 4 stages:

1.Forming

2.Storming

3.Norming

4.Performing

Forming

Overview: The team is new. There is little agreement or knowledge of team objectives other than what has been received from the leader or gathered during the “enlistment process”. Processes are often unclear or yet to be designed. Individual roles and responsibilities are somewhat undefined. It is easy to think of this as the “Honeymoon Stage”.

Team Members: Individual behavior varies of course, but is often driven by the desire to be accepted to the team, and to avoid controversy or conflict. Typically, serious issues and feelings will be avoided.

Team members will likely function quite independently at this stage.

The Leaders’ Role: The Leader needs to be prepared to communicate and answer questions about the team’s purpose, objectives, priorities and external relationships (sound familiar?).

Sharing knowledge of the concept of Tuckmans’ model; Forming, Storming, Norming, Performing, can be helpful to the team at this point. From a leadership point of view, the leader needs to be Decisive, Directive and Communicative.

Storming

Overview: Team members are exploring limits.  Team members may begin to confront each other’s ideas and perspectives. The storming stage is necessary for the evolution of the team.

Team Members: The Storming Stage can be contentious, unpleasant or possibly painful for team members who are conflict averse.

The Leader’s Role: In this stage the leader needs to be alert to allowing enough creative tension and conflict to occur to allow the team to begin to experience it and reach a level collective emotional stability, but to not allow the conflict to become too heated or corrosive. Your Leadership style during this stage will likely need to fluctuate from directive to coaching and back as needed.

Norming

Overview: The team is beginning to develop habits and patterns for working together. Team members have begun to adjust their behavior to develop work habits that make teamwork seem more natural and fluid. During this stage, team members will begin to trust each other’s work. Cohesiveness can increase as the team becomes more familiar with the project and processes.

Team Members: Individuals will begin to take on specific rles during meetings, and to be relied on for specific skills.

The Leader’s Role: The Leader can become more participative than directive during this stage, depending on individual style of course.

Performing

Overview: The team is functioning as high-performing unit. The team is able to get the job done smoothly and effectively without the need for external supervision. Team members are highly interdependent. Conflict is expected and allowed as long as it is expressed appropriately to the team.

Team Members: Will make decisions independently according to team norms, or collaboratively as needed.

The Leaders Role: During this stage the leader can lead the team to excel through maintenance and the removal of “barriers or roadblocks” as necessary. It is also important for the leader to note best practices, identify future leaders and look at the role of team in the larger organization through a strategic lens.

At this point, teams do not “Live Happily Ever After”, and this model is not linear. Teams may cycle back through the stages at any time for a variety of reasons, such as:

  • „ Adding or removing members
  • „ A change to the teams’ role in the organizational process.
  • „ Major changes in deliverables or mission.

To begin the journey through these stages, here is an activity to do with your team, be ready for some laughter, some intense conversations and a sense of increased openness among team members.

Team Building Activity Idea:

1.The Perfect Question: Partner team members with one to two others and ask them to answer questions for each other.

Question Ideas:

  • „ What was your proudest career moment?
  • „ What was your most embarrassing career moment?
  • „ What is your biggest challenge in working with a team?
  • „ What is the “super power” that you bring to a team?
  • „ What is something that no one in the room knows about you?
  • „ What is your dream vacation?

In the next article, we will cover another team development model, plus more activities and when to use them.

Teamwork, Goals and (celebrating) Teams

February 28th, 2010

CHRIS O'MEARA / Associated Press

Well, the Olympics have come to a close and the host country did a fine job after a rocky start (see Olympic Malfunction post). This year it didn’t always seem like the main focus was the almighty gold but the drama surrounding specific athletes and teams. (records, injuries and obstacles). There were personal goals, team goals and winning goals (Canada’s Men’s Hockey).

The Yanks hit a milestone with medals, the Canadians won the Hockey Golds (all they really wanted) and a determined woman skater defied the odds of family tragedy and pulled in a medal and competition of a lifetime.  It was theater that couldn’t be scripted.

However, for the last few days that’s all I heard about was the negative reports surrounding a gold medal celebration. Supposedly, the Canadian women’s hockey players had been ‘disrespectful’ in victory over the US with a raucous display after the game. Yes, the girls had a few beers and stogies following their hard fought victory over the rival Americans. Sure, there was the star of the team spotted with a beer (she is only 18) which is a no-no in British Columbia with a drinking age of 19. Not that I condone under age drinking but this is Canada folks….NOT the US.

These kids worked, practiced and sacrificed in order to get to the Olympics and win a medal. They came together as a team, won as a team and partied as a team. (notably after all the fans were gone) Their strategies, teamwork and execution got them to their childhood dream. They did offer an apology, but sheesh….cut them some slack…they just won a gold medal! (next time, keep the beer cans off the Zamboni ladies…)

Do You Know And Use The 4 Most Powerful First Steps In Team Building ?

February 18th, 2010

Now that was a team!

Team Building…we’ve all seen the Ads that slag it off – managers sneaking away to book flights home from off-sites, or a Gecko facing a disastrous trust fall- it can be like that- I know, I’ve seen it. I’ve also seen, led and been involved in team building efforts that have generated amazing results for the individuals and the organizations involved. Team Building is perceived very differently by people at different levels and from different departments in an organization. People from Finance may see it as “frivolous”, “not cost effective” or “difficult, if not impossible to track for ROI”. In HR, it may be seen as being “poorly targeted”, risky, or not as important as “skills or competencies training”.

For leaders of teams, however, Team Building is an essential skill that can often be complex, feel overwhelming and prompt questions such as “Where do I start?”, How much time should I spend? What should I actually do with my team members? What about conflict? “My team is global, do I have to bring everyone together physically?” Through this series of articles we will provide you with some answers to these and many other questions in order to provide you as a leader with some information, ideas and tactics for beginning to build your people into a more focused, collaborative and productive team.

This is the first in a multi-part series of articles on “Team Building for Managers”. In this series we will cover:

  • „ An overview of team building – what it is and what it isn’t.
  • „ Why, when, and how to begin a time and resource effective Team Building initiative.
  • „ Where to start.
  • „ A variety of team building games and activities.
  • „ How to handle conflict.
  • „ How to improve communication.
  • „ When, Why and How to hire a team building provider.
  • „ Various tools for tracking progress, soliciting feedback and for “focusing in” on specific team issues.
  • „ What to do in “special circumstances”, such as integrating new members, or losing members, a shift in focus/deliverables for the team, a major change in the organization, or when taking over an already existing team.

Before spending too much time on the “how’s” of team building, it makes sense to explore some “why’s”, to look at Teams vs. Teamwork, and to get an understanding of when teams really need to function as teams rather than as collections of individuals.

According to Peter Scholtes, in “The Leader’s Handbook”, “There is a difference between Teams and Teamwork. “Teams” refers to small groups of people working together toward some common purpose. Teamwork refers to an overall environment of the larger organization that creates and sustains relationships of trust, support,respect, interdependency and collaboration. It is relatively easy for a leader to set up teams, but creating and sustaining an environment of teamwork is vastly more important and enormously more difficult.” Don’t despair though, Grasshopper, there are plenty of actions you can take to drastically increase your chances of creating an environment of teamwork  for your team.

To begin converting a group of individuals into a high performance team, it is important for you to help them to understand why they are a team, and what the purpose and priorities of the team are. Powerful  ”first steps” for anyone leading a team :

  1. Know the core purpose and top priorities of your team, and how these relate to the organization’s core purpose and top priorities.
  2. Develop a crystal-clear understanding of how your team is aligned with other “internal” teams that your team interacts with.
  3. Understand the path from your team to the end-user, customer and purpose of your organization.
  4. Communicate the teams’ core purpose, top priorities, alignments and customer needs to your team members clearly and often!

So, get out some paper, start asking yourself and whoever else you think will provide you some insight, about the purpose and priorities for your team. This info will guide your team building efforts in the near future.

In the next article we will discuss:

  • „ Stages that all teams cycle through.
  • „ How to identify what stage your team is currently in.
  • „ How to jump-start your teams progress through these stages .
  • „ Focused team-building activities.